Frequently Asked Questions
Why do I need to set at least one night between arrival/departure?
This is a system requirement. You can set any range of dates with at least one day in between.
Are tram tickets assigned to a specific date?
Tickets are date specific this season so be mindful of the dates you select for your tickets. Tickets are only valid on the date they are assigned to and purchased for.
Where do I pick up my tickets?
For arrival dates set 12+ days in the future, your tickets will be sent directly to the shipping address listed in your order. For arrival dates set within 12 days, your tickets will be available for pick up at the Ticket Window at Olympic Valley or Alpine Meadows.
Who has to pick up the Tickets at the resort?
The person purchasing the tram ticket (head of household), must be the one to pick up the lift tickets at the resort with a valid ID. If multiple lift tickets are purchased in one transaction, only the purchaser is authorized to pick up all of the lift tickets at the resort.
Do my tickets “roll over” to next season as a credit if I don’t use them this season?
No. All sales are final. No exchanges. No refunds. Expired products have no value.
Can I pick up tickets that are not under my name?
No. Tickets need to be assigned to guest picking up tickets. If tickets are going to be picked up by another individual, the purchaser needs to call in and place tickets under will call under the name of the individual who will be picking up ticket.
Lessons are assigned to guest names. Please use the name of the individual who is taking the lesson upon purchase.
Why is the guest name required for tickets?
This is a system requirement to ensure that the correct product is assigned to the guest.
Does the name assigned to the ticket have to be used by that individual?
For lift Tickets, no. You can share tickets that have assigned names as long as the age requirement is met.
For lessons, yes. You must have the individual present who purchased the lesson.
Can I book tickets for friends & family?
Yes. Employees and members of participating parties can purchase tickets for friends & family.
Is there a minimum or maximum number of tickets?
No. There is no limit or maximum number of tickets or lessons employees and members can purchase. Please remember that all sales are final. No exchanges. No refunds. Expired products have no value.
Still have questions? If you need additional assistance, you can reach out to info@palisadestahoe.com.